Shipping policy

Shipping destinations

Bricknic ships worldwide, except to the Netherlands, Belgium, Luxembourg, Germany and Austria.

Customers in these countries can purchase Bricknic products from their local Bricknic distributor. Please visit our “Bricknic Dealers” page to find the appropriate store for your country.

Dispatch time

Orders are normally prepared and dispatched within two working days after payment has been received.

Orders are shipped from our warehouse in Belgium. Orders placed during weekends or public holidays will be processed on the next working day.

During especially busy periods, dispatch may occasionally take slightly longer. If there is a significant delay, we will contact you by email.

Shipping methods and costs

Shipping costs are calculated automatically at checkout based on the destination, weight and size of your order.

The available shipping methods, estimated delivery times and applicable costs will be displayed before you complete your purchase.

Estimated delivery times

Delivery time depends on the destination and the selected shipping method. The estimated delivery time shown during checkout begins after the order has been dispatched.

Please note that delivery times are estimates and cannot be guaranteed. Delays caused by customs, public holidays, extreme weather or the carrier are outside Bricknic’s direct control.

Tracking

When tracking is available, customers will receive a shipping confirmation by email containing the tracking information.

Please allow some time for the tracking information to become active after receiving the shipping confirmation.

International orders, taxes and customs

Orders delivered outside the European Union may be subject to import duties, customs fees and local taxes.

Unless explicitly stated otherwise during checkout, these additional charges are not included in the product price or shipping cost and must be paid by the customer.

Bricknic cannot determine or control the amount of these charges. Please contact your local customs authority for further information before ordering.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and correct delivery address.

If an order cannot be delivered because the address is incorrect or incomplete, the customer may be responsible for any additional shipping or return costs.

Please contact us as soon as possible at info@bricknic.org if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been dispatched.

Damaged deliveries

Please inspect your order shortly after delivery.

If a product arrives damaged, contact us at info@bricknic.org as soon as possible and include:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the interior and exterior packaging

  • A photograph of the shipping label

Please keep the damaged product and all packaging until we have assessed the claim.

If the product was damaged during delivery, Bricknic will arrange an appropriate solution, such as a replacement or refund, in accordance with applicable consumer law. Bricknic will cover the shipping costs associated with returning or replacing a defective or damaged product.

Lost deliveries

If the tracking information indicates that an order has been delivered but you have not received it, please check with neighbours, household members and the carrier first.

If the order still cannot be located, contact us at info@bricknic.org with your order number and tracking information.

Contact

If you have questions about shipping or delivery, please contact:

Bricknic BV
Email: info@bricknic.org