Refund policy

14-day right of withdrawal

Customers in the European Union have the right to withdraw from an online purchase within 14 days without providing a reason.

For products, the 14-day withdrawal period begins on the day the customer, or a person designated by the customer, receives the order.

To exercise your right of withdrawal, please contact us within the applicable period at info@bricknic.org. Include your order number and a clear statement that you wish to withdraw from the purchase.

After notifying us, the products must be returned without undue delay and no later than 14 days after the notification.

Statutory rights in other countries remain unaffected.

Return conditions

Returned products should be:

  • Unused, except to the extent reasonably necessary to inspect them

  • Complete and undamaged

  • Returned with all included parts, accessories and documentation

  • Securely packaged to prevent damage during transport

  • Returned in the original packaging where reasonably possible

Customers may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Return shipping costs

For ordinary returns made under the right of withdrawal, the customer is responsible for the direct cost of returning the products.

We strongly recommend using a tracked and insured shipping service. Bricknic cannot be held responsible for returned products that are lost or damaged during return transport.

Products must not be returned without first contacting us.

Return address

Please contact us at info@bricknic.org before returning a product. Once your return has been registered, send it securely packaged to:

Bricknic Returns
c/o Paxure / Kaliber
Lammerdries 18.A.2
2440 Geel
Belgium

Please clearly include your Bricknic order number with the return.

Refunds

After receiving and inspecting the returned products, we will notify you by email.

If the return is accepted, the refund will be made using the original payment method. Refund processing times may depend on the payment provider or bank.

For valid EU withdrawals, any refund of the original standard delivery cost will be handled in accordance with applicable consumer law. Additional costs resulting from the customer selecting a more expensive delivery method than the standard option may not be refunded.

We may withhold the refund until we have received the returned products or until the customer provides evidence that the products have been returned, whichever occurs first.

Damaged, defective or incorrect products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@bricknic.org.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label where applicable

Please keep the product and packaging until the claim has been assessed.

If the product is defective, damaged during delivery or incorrect, Bricknic will arrange an appropriate solution, such as repair, replacement or refund, in accordance with applicable consumer law.

Bricknic will cover the reasonable shipping costs associated with returning or replacing a confirmed defective, damaged or incorrect product.

Sale products

Discounted and sale products remain covered by mandatory statutory consumer rights, including the applicable right of withdrawal.

Where permitted by law, certain products may be expressly marked as final sale before purchase. This does not affect a customer’s rights regarding defective, damaged or incorrectly supplied products.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different product, please return the original product in accordance with this policy and place a new order.

Exceptions

The right of withdrawal may not apply to products that are made to the customer’s specifications or clearly personalised, where permitted by applicable law.

Any applicable exception will be clearly communicated before the purchase is completed.

Contact

For returns, refunds or damaged deliveries, please contact:

Bricknic BV
Email: info@bricknic.org